Gate Appointments by TEDIVO Español

Privacy policy

Effective 15 November 2026

This policy is the privacy policy of Gate Appointments. It adds to the TEDIVO Privacy Policy, and where the two differ for Gate Appointments, this policy applies.

Who we are

Gate Appointments is a truck appointment system for container terminals, run by TEDIVO LLC ("TEDIVO", "we"). It is used by terminal operators and their staff, and by trucking companies, their dispatchers and their drivers.

For the information that terminal operators and their staff manage in Gate Appointments, we act on behalf of the terminal operator, under our agreement with them. For the accounts of truckers, dispatchers and drivers, and for how we run Gate Appointments, TEDIVO is responsible.

What we collect

  • Account information: your name, email address, mobile number if you add it, your company or terminal, and your role.
  • Appointment information: the terminal, times, trucks, drivers, and the containers and bookings involved in each visit.
  • Usage information: the pages you open and the actions you take in Gate Appointments, when, and from what type of device and browser, with an approximate location (city, region and country) derived from your network connection. Usage information does not include your IP address, which is kept only in security and sign-in records.
  • Messages and support: what you send us when you ask for help.

How we use it

  • To run Gate Appointments: your account, your appointments, and the terminals and trucking companies you work with.
  • To send you alerts in the app, by email, and by text message if you agree to texts.
  • To keep accounts and the service secure, and to investigate misuse.
  • To give support, and to understand how Gate Appointments is used so we can improve it. TEDIVO staff can see which users use Gate Appointments and what they do in it. Access to this is limited and recorded.
  • To manage our relationship with the terminal operators and trucking companies we work with.

We do not sell personal information, and we do not use it for advertising.

Text messages

We text you only if you add your mobile number and agree to receive texts. Reply STOP to stop them at any time; see the SMS terms.

We do not sell, rent or share mobile numbers or text message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. The service providers who deliver our messages use your number only to deliver them.

Who sees your information

  • The terminals you work with see your appointments, your name and your company.
  • Your trucking company's administrators see the users, trucks and drivers of their company.
  • Service providers who host and operate Gate Appointments for us, such as Amazon Web Services (hosting, email and text messages), Atlassian (support requests), Google (support email) and GitLab (hosting of this website), under contracts that limit their use to providing their service.
  • Authorities, when the law requires it.

Email addresses and mobile numbers are shown masked, and in full only to you and to the people who need them to work with you.

Cookies

Gate Appointments uses only the cookies it needs to sign you in and to remember your choices, such as your language. We use no advertising or third-party tracking cookies, and our usage information is collected without tracking cookies.

How long we keep it

  • Account information, while your account is active.
  • Detailed usage information, for 90 days, and summaries without personal details, for 25 months.
  • Contact details and a summary of each person's use (last seen, sessions, time in Gate Appointments) in our customer records, while your account is active.
  • Appointment records, for as long as our agreements with the terminal operators and the law require.

How we protect it

Information is encrypted in transit and at rest, access is limited to the people and systems that need it and is recorded, and Gate Appointments is designed to SOC 2 standards. Gate Appointments' data is stored in the United States. Our support providers may process support requests elsewhere.

Your choices

You can see and update your account information in your profile, turn off text messages and optional notifications (notices about your own appointments and sign-in codes are always sent by email), and ask us for a copy of your information or to delete your account by emailing support@gateappointments.com. If you're a California resident, you have the rights the California Consumer Privacy Act gives you, and we will not treat you differently for using them. If your account belongs to a terminal operator, we may pass your request to them.

Changes and contact

We will post changes to this policy here and update the date above. Questions: support@gateappointments.com, or TEDIVO LLC, 4365 Gundry Ave, Long Beach, CA 90807, USA.